Q1. is the process for returning the items purchased?
We offer you complete peace of mind while ordering your products online. If the items bought by you are Returnable Item (as defined in the Terms), you can return the items purchased within 7 (seven) days of receipt of product. Please ensure that you return the product unused with all tags and original packing intact.
In cases where you receive a Returnable Item, you need to raise a request within 7 (seven) days of receipt of the product ordered by you and also ship the product (with its original packaging) back to us within the said 7 (seven) days of receipt of product, together with a copy of the invoice issued by us. After the expiry of the specified time period, the claim will however be considered time barred and we shall assume no responsibility or liability thereafter. Shipping cost incurred towards return of a product which is not a ‘Returnable Product’, shall not be borne by us.
Upon receipt of the product we may either
- Replace the product with another similar product; or
- Refund the entire amount paid by you towards cost of the product, within a period of 30 (thirty) days of receipt of a valid intimation from you and the product, provided that the product is a Returnable Item.
Please note that replacements are subject to availability of the particular product. We will also bear the return shipping charges in such cases.
Q2. Under what circumstances can I return the product?
You can return the product under two circumstances:-
a) In case the product received is the incorrect product and not the one ordered by you
In this case we would refund 100% of the product cost if intimated within 7 days on receipt of the product. We urge you to inspect the product at the time of delivery and not to accept a product in such a case. We will also bear the return shipping charges in such cases.
b) In case the product received is damaged/defective
If an item is found damaged during shipping or defective, please get in touch with our customer care department at 0120- 4206301/04/05 within 7 (seven) days of receipt of the product. We urge you to inspect the product at the time of delivery and not to accept a product in such a case.
Q3. Is there a category specification policy for returns?
Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns.
Q4. How do I arrange for a return pickup?
In case the product has been delivered, please get in touch with us at 0120- 4206301/04/05 and our customer care team would explain you the return process.
Q5: How do I get the refund amount back?
If you had made an online payment we will reverse the payment in a similar fashion. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer and mail it to the relevant customer address recorded with us.
Please be advised that we do not guarantee the refund payment processing time of third parties/banks etc. Any delays that occur as a consequence will not be our responsibility; however we will provide all assistance to expedite the same.
Q6: Will the Shipping Costs be also refunded to me?
In case of refund, where shipping costs were applied, 100% of the product cost will be refunded except for the shipping costs incurred on shipping the product to you. In case of a free shipping order, 95% of the product cost will be refunded. Return shipping charges shall be borne by us as stated below.